RETURN & EXCHANGE

Returns

WOOD ELEMENT accepts returns and refunds only in the following cases:

  • The item has a manufacturing defect.
  • You received an incorrect item.

Once your return has been approved and inspected, we will offer either a replacement or a full refund. Return shipping costs will be covered by WOOD ELEMENT.

Exchanges

If you would like to exchange an item for personal reasons, such as selecting the wrong size, changing the color, choosing a different product, or any other personal preference, we're happy to help.

Please note that exchanges for personal reasons are not eligible for a refund.

Conditions

To be eligible for a return or exchange, your item must:

  • Be reported within 3 days of delivery (based on the carrier's tracking information).
  • Be unworn, unwashed, and unaltered.
  • Be returned with all original tags, accessories, and packaging.
  • Be accompanied by your order confirmation or proof of purchase.

How It Works

To start a return or exchange request, please email woodelement.work@gmail.com and include:

  • Your order number.
  • Clear photos showing the condition of the item.
  • An unboxing video (if available) for defective or incorrect items.
  • A brief description of your request.

Our team will review your request and respond within 2 business days.

Items returned without prior approval will not be accepted.

Price Difference

You may exchange your item for another product that is currently available.

  • If the new item is more expensive, you will be required to pay the price difference.
  • If the new item is less expensive, the price difference will not be refunded.

Shipping Costs

If your return or exchange is due to an error on our part, including a manufacturing defect or an incorrect item, WOOD ELEMENT will cover all shipping costs.

For exchanges requested for personal reasons, customers are responsible for all shipping costs, duties, and applicable taxes.

Non-Eligible Items

WOOD ELEMENT reserves the right to refuse any return or exchange request if:

  • The item has been worn, washed, or altered.
  • Original tags, accessories, or packaging are missing.
  • The request is submitted after the eligible return or exchange period.
  • The item does not meet the conditions outlined above.

Contact

If you have any questions, feel free to contact us at:

woodelement.work@gmail.com